Hello, How can we help you?
Registration
In order to play at Lucky Leaps, you must be at least 18 years of age.
Yes! We have a "Try for Free" on every game so you can test it out.
Click on the “Sign Up” button above (where you will be redirected to the Inclave page) and fill in all the required fields. You’ll receive an email to verify your email address using the verification link in the email. Once all this is done, your account will be fully active.
Go to the "Cashier" page, click on COUPONS. Any active coupon codes will be displayed. Click on "See more details" to see the playthrough requirement and how much you have played/wagered.
Go to the "Cashier" page, click on COUPONS. Click on "Cancel Coupon." If you are still unable to cancel the bonus, contact our Support Team via Live Chat.
Deposit
Click on the CASHIER/DEPOSIT NOW button in the header. If this is your first deposit you need to fill in the requested information first. You can make a deposit using any of our safe and secure deposit methods. A player can only make deposits to their account, and only with a credit card account issued in their name. Please also note that we will continuously add new payment options.
Deposits will be transferred to your gaming account immediately. If you don't receive the money after all the required deposit steps have been completed, please contact our Customer Support at [email protected].
Yes, you can add the new Credit Card details when depositing.
Withdrawals
Log in to your gaming account. Click on the CASHIER/DEPOSIT NOW button in the header, then click on "Withdraw". Fill in the the requested information then enter the amount that you would like to withdraw and complete your withdrawal. Please note that you would need to have a verified account in order to make a withdrawal request. Documents may be required to complete account verification.
Yes, the minimum withdrawal is $100.
Usually, if you have an active bonus on your account, withdrawal can't be made. If you don’t have an active bonus, please contact our Support Team via Live Chat.
IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. SWIFT is the international code of your bank. They make international banking transactions easier. If you are unable to find this information, please contact your bank and ask for assistance.
Account
Enter your login email address and click "Forgot Password". Soon you'll receive an Inclave Forgot Password email. Click the link inside to create a new Inclave password.
Please check your spam or junk folder. if you still can’t find the verification email, please contact our Customer Support at [email protected].
Yes, you can. Contact our Customer Support for assistance.
No, it is only allowed to open one account during your lifetime, even if an old account is closed down, you would have to request this one to be reopened as no new accounts can be created.
Log in and go to "My Account". For some details, you will need to contact our Customer Support at [email protected].
To unsubscribe from our Newsletters, click on the link at the very bottom of the newsletter you have already received. You can send an email to our Customer Support at [email protected].
Please share your gmail account if you have one or create a new one and contact customer support for further assistance.
Bonuses
A Match Bonus or a Deposit Bonus comes in the form of an extra playable balance based on your deposit amount. Example: A 100% Match Bonus on a $100 deposit will get you a $100 additional balance for a total balance of $200.
A welcome bonus (signup bonus) is a match bonus or offer that can be claimed by a player who does not have any previous deposit.
Before you can request a withdrawal, you need to meet the Playthrough Requirements of the coupon you have claimed. Your required playthrough amount is computed as your deposit amount plus the amount of the bonus redeemed multiplied by the playthrough requirement.
Free Spins are to be used on a specific slot game without betting any of your real money on the outcome. You can still win money, but you cannot lose – which makes them a great offer, regardless of whether you’re a novice or a professional.
Comp points are awarded for playing slot games for real money at the exchange rate of 100 Comp Points = $1. The minimum number of Comp Points that you may redeem is 1000 ($10).